RSO platform

Alternative Dispute Resolution - RSO Platform

Dear customers,
Allow us to inform you about your rights and claims, which you can assert against us through online alternative dispute resolution. The online dispute resolution is provided by the European Commission and the Slovak contact point for online dispute resolution (ODR). Likewise, the seller's claims against the consumer can be asserted through the European platform.

You can file a complaint through the online dispute resolution (ODR) platform at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=SK

Resolving disputes using alternative dispute resolution saves you money and time, as your complaint will be handled within 90 days without significant financial costs.